The report shows AVG Travels facing massive cancellations and delayed refunds, with hundreds of customers involved as itineraries were cancelled or being reviewed owing to operational scheduling adjustments. Clients reported last-minute changes, missing plans, and slow refund processing, with some offered credits or new dates instead as refunds. Articles note routes to China, Sri Lanka, and South America were affected. Refund pursuit by clients as frustration grew over outdated communications and communication lapses. More coverage note the fallout as more travelers report cancellations or rescheduled tours.
The ABC has been contacted by more than 100 travellers since first reporting on the matter on Monday, with some claiming their tours were cancelled at the last minute and itineraries changed.
www.abc.net.auTourists have been left stranded abroad after the travel agency made a worrying announcement, with many now finding their money may have been taken off them
www.mirror.co.ukAustralian travellers say they have been dumped days and weeks before their overseas holidays after a tour company cancelled their trips.
www.abc.net.auavg travels cancelled trips for more than 200 customers after emailing them last week that their itineraries were under review because of “operational scheduling adjustments.” The company said it remained “fully operational” and was working with affected customers, even as more than a dozen tour pac…
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