People's Postcode Lottery Rating Overview
Do you agree with People's Postcode Lottery's TrustScore? Join the conversation and see what 41,852 customers have shared.
Player Experiences Over the Years
I have been playing this lottery for over 10 years. My postcode has won a total of £30 during this time, with no other prizes. Despite this, I still enjoy playing, hoping that one day before I die, I will win more.
Customer Service Feedback
Recently, I spoke with a kind woman named Devine who assisted me in merging my two accounts. The process took only a few minutes, and she was very helpful.
A very pleasant and efficient young Irish lady helped me set up a direct debit since my bank card had changed. She also informed me about a new game linked to a TV series that is free to play.
Eduardo was friendly and professional during my call. He confidently answered my questions, checked details when unsure, built good rapport, listened carefully, and clearly explained the processes involved.
Issues Raised by Users
I signed up for the lottery and tried to register on the app the next day, only to find it wasn’t working. A quick search revealed a major personal data breach affecting sign-ins.
I love the Postcode Lottery because it offers a chance to win various prizes. Even though I haven't won yet, it's fine as I haven't been playing for long.
Most of the time, the system is accessible, but when issues arise, the response from support is poor.
"I still enjoy playing in the hope one day before I pop my clogs I will win more..."
"Eduardo was friendly & professional throughout the call. Answered my questions confidently, & went to find out anything he wasn't sure with."
Summary: People's Postcode Lottery attracts long-term players appreciative of customer service, though some users report app issues and slow responses during problems.
Would you like the summary to be more formal or casual?