Amazon $1.5 Billion Settlement: Eligibility and Refund Application in November 2025
Shoppers are asking about Amazon's $1.5 billion settlement related to Prime enrollment and cancellation practices. Many customers wonder if they are eligible and how refunds will be issued.
Automatic Refunds for Qualifying Customers
Millions of U.S. Prime customers who enrolled or attempted to cancel Prime between June 23, 2019, and June 23, 2025, through specific sign-up flows will receive automatic payments. These include interactions via the Universal Prime Decision Page, the Shipping Selection Page, Single Page Checkout, and certain Prime Video enrollment methods.
Eligibility Criteria
- Must be a U.S. Prime customer who used one of the specified enrollment or cancellation flows during the defined period.
- Automatic refunds apply if no more than 3 Prime benefits were used in any 12-month period after enrollment.
Refund Amount and Further Claims
- Automatic refunds can be up to $51 per eligible customer.
- Customers who used 4 to 10 Prime benefits during the period may still be eligible but will likely need to submit a claim after the automatic refund phase.
"Many customers who enrolled in Prime through specific sign up flows during a defined period will receive refunds automatically."
"If you used no more than 3 Prime benefits in any 12 month period after enrollment, you are slated for an automatic refund of up to $51 per person."
The plan focuses on the timing and manner of Prime enrollment or cancellation as the basis for eligibility, ensuring those impacted through specific flows receive compensation fairly and efficiently.
Author's summary: Amazon's $1.5 billion settlement offers automatic refunds to U.S. Prime members who enrolled or canceled Prime through certain flows between 2019 and 2025, with additional claim options available.