M&S says expanded Zalando deal can cut Europe delivery times by three days

M&S Expands Zalando Logistics Partnership to Improve Delivery Times in Europe

In Zalando’s Q3 results announcement, it was revealed that the UK retailer M&S has signed a new logistics deal to enhance its service in continental Europe. Since 2022, M&S has maintained a limited partnership with Zalando alongside other marketplace partners like About You and Amazon. However, starting early next year, Zalando’s B2B logistics platform, ZEOS, will handle M&S’s entire online direct-to-consumer business across 21 European markets.

Details of the Partnership

The expanded agreement allows M&S to leverage ZEOS’s inventory management capabilities, which combine all stock into a unified pool and use an advanced order management system covering Fashion, Home, and Beauty categories.

Impact and Growth

M&S reported rapid online growth in the last quarter, with sales through Zalando increasing by 131% compared to the previous year. This move follows a similar partnership Zalando has with the UK retailer Next, highlighting the confidence British companies place in Zalando’s logistics services to expand their reach in mainland Europe.

“The retailer said that in the last quarter, it has seen rapid growth online with Zalando sales up 131% vs last year.”
“M&S will be able to take advantage of ZEOS’s inventory efficiency, creating one single stock pool as well as an advanced order management system for Fashion, Home & Beauty products.”

This strengthened collaboration is expected to shorten delivery times in Europe by up to three days, boosting customer satisfaction and operational efficiency for M&S.

Author's summary: M&S's expanded logistics deal with Zalando’s ZEOS platform aims to accelerate delivery across 21 European markets, supported by strong online sales growth and improved inventory management.

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FashionNetwork.com FashionNetwork.com — 2025-11-07

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