Jet2holidays Introduces Self-Service Improvement for Agents
A new 'manage my booking' (MMB) menu for agents has been released by Jet2holidays to help them self-serve.
The new functionality allows agency partners to cost amendments, update bookings, and obtain documents without contacting the operator directly.
- MMB is grouped into five categories for agents to carry out actions or obtain information themselves.
- Jet2holidays introduced new customer service online forms for agents to share customer feedback without relying on email.
Our agency partners tell us how much they value the self-serve options that we have in place for them, because they save time and help partners work much more efficiently - Alan Cross, Travel Agent Relationships Director
Author's summary: Jet2holidays improves agent self-service options.
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