After 20 years, the City of Sault Ste. Marie has launched its updated website, featuring a "fresh look, faster access, and easier navigation" to simplify connecting with City services.
The website is organized around the central themes of live, work, play, and government, similar to other municipalities, such as Sudbury.
However, a notable difference is the lack of a 311 Customer Service Management system, a dedicated municipal telephone number used in other Ontario cities to route non-emergency calls for municipal services.
A 311 CRM is a technology system that helps businesses manage and analyze all interactions with their current and potential customers.
Author's summary: Sault Ste. Marie's new website lacks a 311 CRM system.