City of Sault Ste. Marie's New Website
The City of Sault Ste. Marie has updated its website after 20 years, promising a "fresh look, faster access, and easier navigation" that makes connecting with City services simpler.
The website is organized around the central themes of live, work, play, and government, similar to other municipalities' websites, such as Sudbury's.
Key Difference
One notable difference between the City's new website and other municipalities is the lack of a 311 Customer Service Management system as an underlying data engine.
- A 311 CRM is a dedicated municipal telephone number that cities in Ontario have adopted to route all non-emergency calls for municipal services.
- CRM stands for Customer Relationship Management, a technology system that helps businesses manage and analyze all interactions with their current and potential customers.
Its “fresh look, faster access, and easier navigation mean connecting with City services just got simpler”
Author's summary: Sault Ste. Marie's new website lacks a 311 system.